At Alwafaa Group Online Store (www.alwafaagroup.ae), we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, billing address, and payment details provided during registration or transactions.
- Technical Information: IP address, browser type, device information, and browsing behavior collected through cookies or similar technologies.
- Communication Data: Any correspondence, inquiries, or feedback you share with us.
2. How We Use Your Information
We use your information for the following purposes:
- To process your orders and provide the services you purchase.
- To improve your experience on our website and ensure its proper functioning.
- To send you updates, promotional offers, or service-related communications (you can opt out of marketing communications anytime).
- To comply with legal obligations or resolve disputes.
3. Data Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties. However, we may share your data with:
- Service Providers: Third-party vendors who assist with payment processing, service delivery, or technical support.
- Legal Authorities: When required by law or to protect our rights and interests.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Enhance website functionality and improve user experience.
- Track website usage and gather analytics data.
You can manage your cookie preferences through your browser settings.
5. Data Security
We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no online platform is completely secure, and we encourage you to safeguard your login credentials.
6. Retention of Information
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, or resolve disputes.
7. Your Rights
You have the following rights regarding your personal information:
- Access, update, or delete your personal data.
- Opt out of marketing communications.
- Withdraw consent for data processing (where applicable).
To exercise these rights, please contact us at the details provided below.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. Please review their policies before providing personal information.
9. Children’s Privacy
Our website is not intended for children under the age of 18. We do not knowingly collect personal information from minors.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of the website constitutes acceptance of these changes.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
- Email: info@alwafaagroup.com
- Phone: +971 50 258 6294
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Address: Mezzanine Floor, Atrium Building
Abu Hail, Dubai, UAE