Cancellation Policy

At Alwafaa Group Online Store, we strive to deliver the best services tailored to your needs. However, we understand that cancellations may occur. Please review our cancellation policy carefully:

  1. Cancellations Before Service Activation

    • Orders can only be canceled if the service activation process has not yet begun.
    • Cancellation requests must be made in writing by contacting our support team via email or phone.

  2. No Refund Policy

    • We do not offer refunds for any canceled orders.
    • Instead, a credit note equal to the value of the canceled order will be issued, which can be used for future purchases on our platform.

  3. Validity of Credit Notes

    • Credit notes issued for cancellations are valid for [Insert Time Period, e.g., 6 months] from the date of issuance.
    • Credit notes cannot be transferred to another user or exchanged for cash.

  4. Non-Cancelable Services

    • Certain services, such as domain registration, SSL certificates, or other time-sensitive services, are non-cancelable and non-refundable. These exceptions will be clearly mentioned at the time of purchase.

  5. Changes to the Policy

    • Alwafaa Group reserves the right to amend this cancellation policy at any time. Updates will be posted on this page, and continued use of the platform constitutes acceptance of any changes.

For any questions or assistance regarding cancellations, please contact us: